AEG ELECTRIC OVEN DOOR WILL NOT UNLOCK.

[Agile]

AEG Electric oven will not unlock its door after a pyrolitic cleaning cycle.

It tries to unlock and makes a clicking noise at top left corner but does not unlock.

The oven is only about 8 months old but owner seems to have lost all her paperwork. So should be covered by warranty.

But what can be done to unlock it when the built in lock tries and fails?

 

[RandomGrinch]

But what can be done to unlock it when the built in lock tries and fails?

The oven door cannot be opened after pyrolytic cleaning | AEG

After the pyrolytic cleaning, the oven door can no longer be openedThe door remains locked after self-cleaningThe oven door cannot be opened

www.aeg.co.uk

 

[Agile]

So how can it be unlocked?

 

[opps]

I would have thought that it can only remain locked if there was power running to the device, but I am only guessing.

Have you tried to turn the power off?

 

[RandomGrinch]

So how can it be unlocked?

 

[Agile]

Yes, but I have done that and it tries to unlock but just makes this clicking noise from top left and does not unlock!

Turning the power off just make it go silent and remain locked!

 

[robinbanks]

If you push the door closed firmly, or wiggle/rattle it while it is making its clicking sound, does it release?

I'm wondering if the lock mechanism has stuck through friction that the unlock solenoid isn't powerful enough to overcome.. like when you park a car and the steering springs against the steering lock so hard you have to turn the wheel a bit to free up the pressure on the locking mechanism to get it to unlock

Failing that you may well be looking at disassembling the oven to find out what has gone wrong with the lock, eg some link rod between solenoid and lock mech becoming detached

 

[Agile]

I have tried all combinations of pushing and pulling to no effect.

 

[jj4091]

Sounds like the door lock is faulty see here on ventilation diagram. https://www.ransomspares.co.uk/parts/brands/aeg/cookers-hobs/b3741-4-m eu (94418112700)/

 

[Agile]

Yes that seems to be the problem.

But to repair it I need to find out how to manage to open the locked door!

There must be a solution that their warrantee fixers use to open it to repair under the warrantee.

 

[jj4091]

Looking at the drawings I linked to you would need to remove the top and rear covers

 

[Agile]

Yes, but it is built in to a fitted kitchen and I assume fixings to that are hidden behind the front door!

 

[opps]

If it is similar to the following AEG oven, use a filler knife to open the door.

Mechanical Door Lock - AEG COMPETENCE B9831-4 Operating Instructions Manual [Page 44]

AEG COMPETENCE B9831-4 Manual Online: Mechanical Door Lock. When the appliance is delivered, the door lock is deactivated. Activate the door lock Pull the safety catch forwards until it locks in place. Open the oven door: 1. Shut the door. 2. Press the safety catch and keep it...

www.manualslib.com

Edit------ when the unit is shipped, AEG have a plastic insert that prevents the lock mechanism from engaging. The link above states that the insert can be put back in later if required (to open the door).

 

[jj4091]

Yes, but it is built in to a fitted kitchen and I assume fixings to that are hidden behind the front door!

Sorry never thought of that but they are not always screwed in worth having a check if it will just slide out.

 

[Agile]

Yes, managed to use a screwdriver to open the door.

The oven had been screwed into the kitchen unit.

The owner found the receipt and I managed to activate the warrantee. Then I could get a warrantee visit.

The fixer came on time today and not needing to diagnose the fault could just replace the part and so only needed to take 14 minutes.

He left the old one so I will be able to try to open it and see what has gone wrong.