And you haven't queried this with the installers before now? I don't imagine your HETAS approved installation was cheap.
From the users instructions (quick google)
"To avoid (smoke entering room while refuelling) always open the air supply control to maximum for a few moments prior to opening the fire door to refuel.This will allow time for sufficient heat to build up within the firebox to clear and smoke still present in the lower portion of the flue/connector pipe."
Yes, we have tried everything and we are in discussions. I am trying to understand if we are a one off or if other owners have experienced the same issue.
Light fire
Let fire get to the stage where it needs refuelling
Open a window in the room with the fire
Follow fire instructions for refuelling
Report back whether it still smokes back or not
First thing to establish is, is the register plate fitted correctly, has anything fallen down and are there any restrictions in the flue or cowl too close at the terminal ..any bird guard thats clogged got a pic of stove and flue pipe
Thanks, there are no blockages, no issues with the chimney, etc. I believe it to be an issue with the stove as the baffle is too restrictive to allow the smoke to escape upwards especially when there is a bigger opening, in my case the door. I was hoping that there might have been Arada owners or installers who are experiencing and solved the same problem.
Sorry, It was the baffle I meant not the register plate, Some stoves I guess to improve efficiency have wings on top of the baffle plate that can be removed if smoke comes through the door, is there anything like that on yours