BT overcharging

JohnD

JohnD

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"BT faces a collective action claim worth over £1.3bn for years of overcharging its landline and broadband customers.

In 2017, Ofcom found that BT had been increasing charges for landlines every year since 2009 despite falling wholesale costs for landline services.

BT agreed to reduce its landline prices by £7 per month, but it wasn't ordered to pay compensation to affected customers for the previous eight years of overcharging.

The Collective Action on Land Lines (CALL) group launched a collective action claim against BT in 2021. It is seeking compensation for over three million BT customers to be paid compensation of between £300 - £400, with some potentially paid more.

The trial commences this week and is expected to last eight weeks."

Which.co.uk
 
I wonder if there is any hope for victims of the other comms companies, whose policy is to charge more than RPI inflation price rises.
 
JohnD said:
whose policy is to charge more than RPI inflation price rises.
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Not when they inform you beforehand. Usually says something like "annual increase of RPI + 3.9%". If you accept that, I can’t see how you can later complain.
 
JohnD said:
"BT faces a collective action claim worth over £1.3bn for years of overcharging its landline and broadband customers.

In 2017, Ofcom found that BT had been increasing charges for landlines every year since 2009 despite falling wholesale costs for landline services.

BT agreed to reduce its landline prices by £7 per month, but it wasn't ordered to pay compensation to affected customers for the previous eight years of overcharging.

The Collective Action on Land Lines (CALL) group launched a collective action claim against BT in 2021. It is seeking compensation for over three million BT customers to be paid compensation of between £300 - £400, with some potentially paid more.

The trial commences this week and is expected to last eight weeks."

Which.co.uk
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Do this with every industry, we won't have any industry.
 
Bod ... said:
Do this with every industry, we won't have any industry.
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You approve of increasing the price of a product when the cost goes down.

I wonder how much you want to pay for a litre of petrol or a metre of gas.

How about the Minimum Wage?
 
How about everyone being ripped off when we left the EU and mobile phone companies started charging roaming for no reason, what costs suddenly changed for them 1 week to the next when we left. Was there stricter border controls that they had to implement -- no. How come Lebara who use vodaphones network do not charge but vodaphone do, needs looking at to I think.
 
JohnD said:
I wonder if there is any hope for victims of the other comms companies, whose policy is to charge more than RPI inflation price rises.
Click to expand...
They can charge what they like. If you don’t like it change supplier. RPI, CPI etc. are just crude tools and many service providers can argue that they are irrelevant to pricing increases. Particularly in the tech industry where pricing has more to do with the service provided etc.

The law doesn’t protect the consumer from making a bad purchasing choice.

Of course a state regulated monopoly such as open reach is different

Class actions are very hard to pull off in the UK. Firstly because they don’t have the authority of all claimants to act. Nobody asked me if I agreed to the legal fees for those seeking compensation on my behalf and neither did they ask for my consent to be represented.
 
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