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I posted a bit about this recently but it got worse. Just looking for opinions
I got a quote for laying Karndean in my kitchen and bathroom. I went around with a 1m straight edge and found 10/12mm dips in the kitchen, the guy said some latex levelling compound would sort it out.
I also asked him if the old floorboards in the bathroom were flat enough, he said yeah he's seen much worse, and 6mm ply will deal with it. So I believed him, even though I was sceptical. He put 6mm ply on the bathroom floor, then laid the tiles and there was a noticeable hump, 8mm over about 30cm. I complained and he said it's just old floors, and he doesn't deal with sorting sub floors. I was under the impression any floorers job is to sort the sub floor.
So he said I could rip it up and we'd call it quits on the bathroom. So I spent a couple of hours ripping it up, taking to the dump, and decided I'll learn to how tile it myself with ceramic.
He also latexed the kitchen. I sent him photos after of some 8mm dips in the kitchen over 1m. He said again it's an old house you'll never get it totally flat. He said he was just getting the floor smooth to lay on, not level all over.
He was clearly frustrated thinking I'm an awkward customer, and I'm being made to feel crazy for wanting a relatively level floor. He kept saying how he's doing the job super cheap...but I never asked for that, I just wanted it done properly. I didn't ask him to cut corners.
He came today to lay, and we had some conflict over the floor. I put a chair on it in various places and it rocks from corner to corner. Surely that's not ok?
Then he said you'd need to use deep fill to get it level, and that would be another £600. Why didn't he tell me this at the start?
It's not a nice conflict. It could be put down to a misunderstanding, that I thought he would level the floor and he never intended to. But I did ask. Maybe I should have got things in writing.
I also called Karndean and another local company, who said prepping the sub floor is more than half the job.
I said if he wants to walk away I don't mind. So he said he's going to charge me for the tiles and the latexing he did. Although if I'm now to get another layer of something to get it level, this latex is kind of useless.
Am I being a difficult customer? Or should he being trying to get the floor reasonably level, or at least be clear with me that it wouldn't be level. I'm no expert
Any advice would be great. I don't know what to do next, I'm sure I could lay the tiles myself, but I'm not sure what to use to level the floor completely, or whether I'm capable of doing it. Dips of about 8/9mm over 1mm. Karndean says aim for 4mm over 2m.
He also said that with my 1m level I can't really tell how unlevel it is, I'd need something longer. I argued that if its not level over 1m then it's not level over anything longer, and it's worse over a shorter span. Am I wrong?
Feeling pretty ****ed off, and it's a big set back I didn't need now! Appreciate all the help on this forum
I got a quote for laying Karndean in my kitchen and bathroom. I went around with a 1m straight edge and found 10/12mm dips in the kitchen, the guy said some latex levelling compound would sort it out.
I also asked him if the old floorboards in the bathroom were flat enough, he said yeah he's seen much worse, and 6mm ply will deal with it. So I believed him, even though I was sceptical. He put 6mm ply on the bathroom floor, then laid the tiles and there was a noticeable hump, 8mm over about 30cm. I complained and he said it's just old floors, and he doesn't deal with sorting sub floors. I was under the impression any floorers job is to sort the sub floor.
So he said I could rip it up and we'd call it quits on the bathroom. So I spent a couple of hours ripping it up, taking to the dump, and decided I'll learn to how tile it myself with ceramic.
He also latexed the kitchen. I sent him photos after of some 8mm dips in the kitchen over 1m. He said again it's an old house you'll never get it totally flat. He said he was just getting the floor smooth to lay on, not level all over.
He was clearly frustrated thinking I'm an awkward customer, and I'm being made to feel crazy for wanting a relatively level floor. He kept saying how he's doing the job super cheap...but I never asked for that, I just wanted it done properly. I didn't ask him to cut corners.
He came today to lay, and we had some conflict over the floor. I put a chair on it in various places and it rocks from corner to corner. Surely that's not ok?
Then he said you'd need to use deep fill to get it level, and that would be another £600. Why didn't he tell me this at the start?
It's not a nice conflict. It could be put down to a misunderstanding, that I thought he would level the floor and he never intended to. But I did ask. Maybe I should have got things in writing.
I also called Karndean and another local company, who said prepping the sub floor is more than half the job.
I said if he wants to walk away I don't mind. So he said he's going to charge me for the tiles and the latexing he did. Although if I'm now to get another layer of something to get it level, this latex is kind of useless.
Am I being a difficult customer? Or should he being trying to get the floor reasonably level, or at least be clear with me that it wouldn't be level. I'm no expert
Any advice would be great. I don't know what to do next, I'm sure I could lay the tiles myself, but I'm not sure what to use to level the floor completely, or whether I'm capable of doing it. Dips of about 8/9mm over 1mm. Karndean says aim for 4mm over 2m.
He also said that with my 1m level I can't really tell how unlevel it is, I'd need something longer. I argued that if its not level over 1m then it's not level over anything longer, and it's worse over a shorter span. Am I wrong?
Feeling pretty ****ed off, and it's a big set back I didn't need now! Appreciate all the help on this forum
