As above. I’m wondering whether it’s worth my while.
Long story short(ish), I completed an online application to transfer my one year fixed isa to another provider. Done it more than a few times before and it’s a simple process. About a week after my previous fixed isa had matured, it was still with the previous provider (Santander). I phoned them up and asked why, they said they'd had no request from my new provider. I phoned my new provider and they told me I hadn’t completed a transfer in request. I said I had, they said I hadn’t but took the transfer in details over the phone and offered me £20 to settle my complaint. I told them what to do with their £20 and said I wanted to lodge a formal complaint. I asked for a copy of my application form. Nothing happened so I phoned back a couple of weeks later and asked again. Meanwhile, last week, £80 was paid into my bank account and even my bank couldn’t tell me where it had come from. Yesterday I received a letter from them basically telling me they had completed their 'investigation' and my application did not contain an isa transfer request but because they didn't contact me to say that I hadn’t completed it, they upheld my complaint, have paid me £80 and that’s the end of it as far as they are concerned. If I want to pursue it further, they say I have to go to the financial ombudsman.
The thing is, they have sent me a copy of my application form and it clearly shows that I have told them that wanted to transfer the entire amount of my previous isa provider on maturity of that account. I provided the name of my provider plus the sort code and my account number.
The second thing is, after I had found out they hadn’t processed my transfer, I told Mrs Mottie to check hers (as we both have isa's that mature at the same time and both transfer to the same providers when we switch) and guess what? Yep, they gave her the same story - that she hadn’t completed an isa transfer. She's more laid back than me and CBA to do anything about it and she thinks I should just let it go.
Opinions please!
Long story short(ish), I completed an online application to transfer my one year fixed isa to another provider. Done it more than a few times before and it’s a simple process. About a week after my previous fixed isa had matured, it was still with the previous provider (Santander). I phoned them up and asked why, they said they'd had no request from my new provider. I phoned my new provider and they told me I hadn’t completed a transfer in request. I said I had, they said I hadn’t but took the transfer in details over the phone and offered me £20 to settle my complaint. I told them what to do with their £20 and said I wanted to lodge a formal complaint. I asked for a copy of my application form. Nothing happened so I phoned back a couple of weeks later and asked again. Meanwhile, last week, £80 was paid into my bank account and even my bank couldn’t tell me where it had come from. Yesterday I received a letter from them basically telling me they had completed their 'investigation' and my application did not contain an isa transfer request but because they didn't contact me to say that I hadn’t completed it, they upheld my complaint, have paid me £80 and that’s the end of it as far as they are concerned. If I want to pursue it further, they say I have to go to the financial ombudsman.
The thing is, they have sent me a copy of my application form and it clearly shows that I have told them that wanted to transfer the entire amount of my previous isa provider on maturity of that account. I provided the name of my provider plus the sort code and my account number.
The second thing is, after I had found out they hadn’t processed my transfer, I told Mrs Mottie to check hers (as we both have isa's that mature at the same time and both transfer to the same providers when we switch) and guess what? Yep, they gave her the same story - that she hadn’t completed an isa transfer. She's more laid back than me and CBA to do anything about it and she thinks I should just let it go.
Opinions please!
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