Help with telephone line

[fRAiLtY]

Hi,

We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box.

we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up and finished then attempted to reinstall. We cut the wire back, bought a new socket and wired up as per various guides online, but no dial tone. I’ve tried both master and slave sockets but no different. This is the only landline cable entering the property, it’s not an extension.

I’m obviously trying to avoid getting VM out as there’ll be a charge. Perhaps someone in the know can see where we’re going wrong, we’ve double and triple checked our wiring to BT standards but no luck. I’m not sure if being VM there’s any difference or conversion/adapter?

Ive popped a pic below of the 6 cores incase it helps.

Thanks in advance!

 

[Handymanjo]

On the outside of the property there will be the VM connection box.Go and look in that box to see what colour wires have been crimped to extend the wire into the property. These will be the incoming line and will need to be connected to the master socket .

 

[fRAiLtY]

Thanks,

Kinda kicking myself, should have checked in there. I assumed whoever did the wiring connected alike colours together.

As it turns out, blue and white/blue on the main income then get crimped into green and green/white. So I linked up those green cables into the blue terminals in the socket and away we go.

Would have been nice for my OCD if they’d have used alike colours but hey ho. Is there a reason they do this or just one of them things?

Thanks!