Hole above door with water ingress

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Afternoon,

Just wanting some advice on potential sources and remedies for water ingress that has caused a hole in the plaster above our front door.

This hole has appeared after a particularly wet winter, and occasionally drips - particularly if the wind is blowing rain towards the house. We live in a bit of a wind tunnel, so this occurs quite regularly. Above the door an en-suite bathroom, with a decorative balcony outside the window. I tried sealing the gap between the balcony and the brickwork, but didn't do a fantastic job, although I'm not even certain this is the issue.

As you can see - the bricks look quite saturated, and there is a gap in between the lintel and concrete. Our house is 11 years old, and I'm at a bit of a loss as to how to fix the primary issue, and then repair it. It may be a professional job but I don't know who is best to contact to diagnose.

Any help would be much appreciated. Images attached (last two are the balcony).

Thanks in advance.
 

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Only a DIY'er, but I would expect to see some cavity weep holes above the openings?
 
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