I bet their rates are reasonable though!
The bit about Mrs Jones tumbling down the stairs reminds me of my first few days at work, though....
On my first day, I had the tour of the premises from the director. Twas a Victorian terrace over four floors, with the company taking over adjoining properties as they expanded.
Opening a door, he pointed to an alarm panel on the right hand wall, and told me how the code to set and unset the system.
Forward a couple of weeks, and I was first one in. Shades on head and rucksack over shoulder, I opened the door, stepped forward to face the panel, and........
.......saw it getting smaller and smaller, as I disappeared backwards down what I then realised were stone cellar stairs
I came to seconds later in pitch blackness, not knowing where I was, with the bloody alarm still beeping!
The scratch marks from my nails were still down the wall when we moved premises.......