Hi all
Yesterday my mum was complaining that she couldn't access her Hotmail account. Insisting that she was using the correct password.
I assumed that perhaps it had been hacked. This seemed more likely when I noticed that in IE on her PC it was asking what her mother's birthplace was as the security question yet on her Ipad browser a second later it was asking what her first car was and suggested that her mobile phone ended in the wrong digits.
Attempts to send a reactivation code were fruitless as it had an old email address tagged to the Hotmail account.
I noticed that the ipad email app doesn't allow you to see the password but after setting the view option from the "last 3 days" to "forever" resulted in a flood of earlier emails. In other words the password on the email app was correct.
Armed with this knowledge I was able to gain access by guessing the password. She was having a senior moment...
I have since added her PC as a trusted device and deleted the old out of date email address, replacing it with mine.
Never-the-less I cannot understand why the security options (questions and phone number) changed from birthplace to car, even though they were correct in the actual settings?
Yesterday my mum was complaining that she couldn't access her Hotmail account. Insisting that she was using the correct password.
I assumed that perhaps it had been hacked. This seemed more likely when I noticed that in IE on her PC it was asking what her mother's birthplace was as the security question yet on her Ipad browser a second later it was asking what her first car was and suggested that her mobile phone ended in the wrong digits.
Attempts to send a reactivation code were fruitless as it had an old email address tagged to the Hotmail account.
I noticed that the ipad email app doesn't allow you to see the password but after setting the view option from the "last 3 days" to "forever" resulted in a flood of earlier emails. In other words the password on the email app was correct.
Armed with this knowledge I was able to gain access by guessing the password. She was having a senior moment...
I have since added her PC as a trusted device and deleted the old out of date email address, replacing it with mine.
Never-the-less I cannot understand why the security options (questions and phone number) changed from birthplace to car, even though they were correct in the actual settings?