why did she book/accept a first floor room in the first place?
If the lift had been working when they arrived and then broke down, whilst they were upstairs, how did they intend to get out in the event of an evacuation order? Yes, these places must have 'rescue' chairs, but not all members of staff may be trained in how to use them.
Unless she specified, when ordering the room, that she was disabled and needed ground floor accommodation, then I don't see how the hotel can be held responsible. Booking forms for most hotels, swimming pools, holiday accommodation etc ask if you have any disabilities/need any special measures put in place.
I suspect, if this had been a member of the general public, it wouldn't be getting headline news.
If the lift had been working when they arrived and then broke down, whilst they were upstairs, how did they intend to get out in the event of an evacuation order? Yes, these places must have 'rescue' chairs, but not all members of staff may be trained in how to use them.
Unless she specified, when ordering the room, that she was disabled and needed ground floor accommodation, then I don't see how the hotel can be held responsible. Booking forms for most hotels, swimming pools, holiday accommodation etc ask if you have any disabilities/need any special measures put in place.
I suspect, if this had been a member of the general public, it wouldn't be getting headline news.