Is the door worth complaining about? Again

bettz1

bettz1

Joined
10 Aug 2010
Messages
538
Reaction score
5
Location
Leicester
Country
United Kingdom
Hi so we've had this door fitted about 5 years ago I'm sure there a 10 year warranty with it.

We've had nothing but problems the door is constantly dropping we've had them out twice to fix that last one was about 3 months ago, the guy mentioned they might have to change the hinges.

We've also had them out to fix 2 of the glass panes which had fogged up.

The hallway is always cold and the doors most likely the reason why. Last time the door was fixed they pulled off the rubber strip which was loose at the bottom saying they always fall off and we didn't need it.

It's not particularly windy tonight either

0 new items by Anthony Dave

photos.app.goo.gl photos.app.goo.gl
 
If there is a 10 year warranty AND they pulled the bottom rubber strip off then yes I'd get them back.
It seems that you were fed some BS to cover up that they removed a part of it's sealing ability.
 
mattylad said:
If there is a 10 year warranty AND they pulled the bottom rubber strip off then yes I'd get them back.
It seems that you were fed some BS to cover up that they removed a part of it's sealing ability.
Click to expand...
Yes there's a 10 year warranty. How far do we go until enough enough? This will be the 5th time in 5 years now and it's never been right.

They pulled the rubber strip off the bottom, as the door had dropped again and they couldn't be bothered to fix it I guess.
 
bettz1 said:
Yes there's a 10 year warranty. How far do we go until enough enough? This will be the 5th time in 5 years now and it's never been right.

They pulled the rubber strip off the bottom, as the door had dropped again and they couldn't be bothered to fix it I guess.
Click to expand...
Shoddy work. Get the lazy buggrs back to do the job properly and fix the door seal.
I usually replace ours every five years and it makes all the difference in this weather. If i can feel the smallest draught around a door, the seal has become unfit for purpose.
It's only a fiver, ffs.
 
Odds said:
Shoddy work. Get the lazy buggrs back to do the job properly and fix the door seal.
I usually replace ours every five years and it makes all the difference in this weather. If i can feel the smallest draught around a door, the seal has become unfit for purpose.
It's only a fiver, ffs.
Click to expand...
Hi I’ve just checked my 2 doors at home , both Ali threshold one has that strip one hasn’t and both are draughty. Sorry it’s the downside of a low threshold and the only thing to do is bend the big rubber back a bit as it’s probably gone flat like mine to catch a bit more . Can’t do anything else with it . Lucky you have an internal door as I don’t .

That's the reply I've had from them now. Think they've had enough and don't want the hassle.

The rubber seals underneath has both been ripped off due to the door not being level/catching when we open and close.

Not sure where to go now the doors supposed to have a 10 year warranty
 
Do you have a copy of the warranty? Maybe its wording would help you apply more pressure with them, depending of course on what the warranty actually covers.

I'm not saying you should need to do this, however if you get nowhere with them, and assuming the existing threshold isn't integrated with the rest of the frame, could you not fit a new threshold yourself or get a local tradesperson to fit it for you?

Sometimes a little bit of grease on the rubber stops it catching/rubbing too much when opening and closing the door.
 
Right just got a message apparently they got me mixed up with another person there going to order replacement seals and have another look at why the doors dropping.

Here's a pic currently of the seals on the door lol and the bottom frame where it always seems to be catching towards the right side.

IMG_20221214_141324.jpg


IMG_20221214_141043_edit_413206665752052.jpg
 
That's not a door seal.
It's an accomodation for spiders, bugs and critters of all kinds. o_O
 
bettz1 said:
Right just got a message apparently they got me mixed up with another person there going to order replacement seals and have another look at why the doors dropping.
Click to expand...
Hopefully they'll get everything resolved to your satisfaction.
 
Well I've been messing with the door tried to put some stormguard weatherstrips underneath they've lasted 2 days with the door being open and closed 3 times in total before starting to be ripped off.

Theres also clear daylight all the way along apart from the right dropped part of the door.

I've bought some brushed weatherstripping from toolstation but don't hold out it's going to last.

Does anyone know where I can get the single rubber strips that have broken off our door-stop door? I'm guessing I wouldn't be able to put them on without taking the door off and flipping it?

IMG_20221218_105933.jpg


IMG_20221217_152656.jpg
 
Is there a way you can attach an bristle-excluder to the back of the door that'll cut back the breeze, then leave a thick draught excluder along the door to prevent the draughts getting into the room?
If you keep putting strips underneath they'll just keep wearing away, it seems to me.
 
Odds said:
Is there a way you can attach an bristle-excluder to the back of the door that'll cut back the breeze, then leave a thick draught excluder along the door to prevent the draughts getting into the room?
If you keep putting strips underneath they'll just keep wearing away, it seems to me.
Click to expand...
I've looked at a few strips but don't they have to be screwed into the door? I don't fancy doing that as no doubt the company will say it invalidates my warranty.

I've been looking at maybe trying to adjust the hinges from what I can gather there Trojan hinges and you take out the 3 middle hexs which enables you to move the door up and down I'll need to get a mate round to help and some wood to lever the door.

Screenshot_20221218_181022.jpg


Can you used any screwdriver attachment or would it be best to buy this https://upvcspares4repairs.co.uk/tr...Ls2NALzb12OgSJQdABXOiwR7j1wWhpQRoC6dIQAvD_BwE

3322.jpg
 
Is the company intending to come back to rectify the issues or have they gone quiet on you? If they're coming back, maybe just leave as is and buy a decent draft excluder to throw down and keep the drafts out?
 
diy_fun_uk said:
Is the company intending to come back to rectify the issues or have they gone quiet on you? If they're coming back, maybe just leave as is and buy a decent draft excluder to throw down and keep the drafts out?
Click to expand...
There finally coming round today to fix the issue I'll give it a week before it's dropped again.
 
You must log in or register to reply here.
Back
Top