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I had a guy booked to do Karndean LVT flooring in my bathroom and kitchen (50 5 star reviews on google), he came to do the quote I asked 'is the floor ok, is it flat enough'. He said yeah its fine, 6mm ply will cover up all the unevenness. I even said 'is 6mm ply enough, seems very thin' and he said yeah.
So he did the 6mm ply and fitted the floor, but there was a noticeable lump in one area that spanned three tiles. Its noticeable to the eye, but very much so to touch or under the feet. I used a level today and in this area is an 8mm gap under the level, over a short span. I looked on the Karndean website and it says get the floor within national standards of max 3mm gaps over 2m. Substantially less.
I told the guy, and he just said that's old floors for you, you'd need 18mm ply to cover it all up. I told him I asked if it was flat enough and he said yes. He's making me feel a bit bad as he's doing it cheap he says. He said if I want to rip up the tiles and sort out the sub floor I can. But thats a lot of extra work for me! I thought that was his job
Surely if you own a flooring company, one of the main tasks is to sort the sub floor before laying the tiles? Its not really my responsibility to do that. I did a lot of work on the floor and asked him if it was ok.
He also used latex self levelling in my kitchen, and I've found gaps with a level of between 4mm and 8mm again. But he was planning to lay right on top of this.
Now I don't know what to do, I don't want to get in a conflict and he's meant to be doing my kitchen very soon.
What are your thoughts? I feel like we will only get in to conflict if I try and make him sort the sub floor and do another latex levelling of the kitchen. Can I just cancel it now? If so, what should I pay him for? He did do some work, but its kind of useless to me, apart from the first layer of latex.
Any help would be really appreciated. I've got so much on and this is turning in to a bit of a nightmare
Thanks
So he did the 6mm ply and fitted the floor, but there was a noticeable lump in one area that spanned three tiles. Its noticeable to the eye, but very much so to touch or under the feet. I used a level today and in this area is an 8mm gap under the level, over a short span. I looked on the Karndean website and it says get the floor within national standards of max 3mm gaps over 2m. Substantially less.
I told the guy, and he just said that's old floors for you, you'd need 18mm ply to cover it all up. I told him I asked if it was flat enough and he said yes. He's making me feel a bit bad as he's doing it cheap he says. He said if I want to rip up the tiles and sort out the sub floor I can. But thats a lot of extra work for me! I thought that was his job
Surely if you own a flooring company, one of the main tasks is to sort the sub floor before laying the tiles? Its not really my responsibility to do that. I did a lot of work on the floor and asked him if it was ok.
He also used latex self levelling in my kitchen, and I've found gaps with a level of between 4mm and 8mm again. But he was planning to lay right on top of this.
Now I don't know what to do, I don't want to get in a conflict and he's meant to be doing my kitchen very soon.
What are your thoughts? I feel like we will only get in to conflict if I try and make him sort the sub floor and do another latex levelling of the kitchen. Can I just cancel it now? If so, what should I pay him for? He did do some work, but its kind of useless to me, apart from the first layer of latex.
Any help would be really appreciated. I've got so much on and this is turning in to a bit of a nightmare
Thanks
