New interior door issues

[63 Dutch]

Hi, I’m here looking for advice if anyone would be good enough to give me any !
Last week we had 7 new interior doors installed by a company that regularly advertise on FB.
We read their reviews which were all positive so thought we’d go ahead and have them done.
One of the selling points is that they first come to the property and measure the door frames and then the doors are prepared off site.
We chose the Howdens Holdenby Oak Pre Finished doors with chrome furniture.
Two fitters arrived at our house to install the doors. It all seemed to be ok until they were about to leave at which point I suggested they wait a minute while I had a look at them.
And that’s when it didn’t become OK !
Now, it maybe that I’m expecting too much but in my opinion every door in some way or other was defective.
One of the fitters told me that my door casing was ‘warped’ on the living room door to which I replied that my old door must have ‘warped’ with it because it fit perfectly.
After I had pointed out the things I wasn’t happy with one of the fitters said, and I’m not making this up, “ You’re right mate, I wouldn’t have them in my house” But you’ve just fit them in mine !!!
He said he’d ring his boss. He’s coming on Friday.
I know I have to give them a chance to put things right but I just can’t see how they can do that without replacing all the doors.
I mean, some of the new doors that have been fit have wood filler in them, a couple have the veneer plained off and the others are chipped on the edges and the living room door is warped…..the casing is plumb.

I see three options and this is were I’d like the advice please.
In order of preference:
1) Refund the half payment I’ve made, take the doors off and take them away.

2) Replace the doors, fit new,undamaged doors correctly.

3) ? Could get messy

Just to be clear….. I’m not looking for a massive discount…. I don’t want these doors in my house.

Any advice appreciated
Thanks

Pics for perusal

 

[63 Dutch]

More pictures

 

[mrrusty]

When you employ professionals you expect work do be done to a professional standard with skill and care. That isn't. It's worse than DIY butchery. You owe them nothing. They owe you a refund of all money paid. You could give them a chance to take them all away and start again, but those doors cannot be saved.

 

[crank39]

Agreed, whoever they were they weren't joiners and also agree none of those doors look salvagable and need skipping and starting a fresh, your not being picky or unreasonable, its option 1 or 2

 

[Old Salt]

That is shocking!

 

[Loofah]

Oh dear that's appalling

 

[63 Dutch]

Thanks guys for your feedback. I’m glad it’s not me expecting too much !
I’m going to go for a full refund and a Please get them out of my house

 

[DiyNutJob]

If they give you enough of a discount, you could repair and paint them. My observation of professional work were never as high a quality as every body else here has experience of. So, I am less critical. If the house hasn't been demolished by them, the work isn't terrible. Ask yourself at what discount would you be happy to keep them? Once filled and painted, it won't be too bad.

 

[mrrusty]

the work isn't terrible. Ask yourself at what discount would you be happy to keep them? Once filled and painted, it won't be too bad.

Your standards must be very low indeed!

 

[Koolpc]

I would say that to me it looks like a top notch professional job....

Professional cowboys!

 

[JohnD]

... by a company that regularly advertise on FB.
We read their reviews which were all positive

OOI, where did you read these reviews, and how many were written by the trader and his mum?

 

[63 Dutch]

If they give you enough of a discount, you could repair and paint them. My observation of professional work were never as high a quality as every body else here has experience of. So, I am less critical. If the house hasn't been demolished by them, the work isn't terrible. Ask yourself at what discount would you be happy to keep them? Once filled and painted, it won't be too bad.

OOI, where did you read these reviews, and how many were written by the trader and his mum?

I wouldn’t have these doors in my house if they were free. Our standards clearly differ.

We read the reviews on FB and Trustpilot and it would appear now that the trader and his mum wrote them all !!

 

[DiyNutJob]

Your standards must be very low indeed!

My expectations for "professional" performance is pretty low. My own standards is: no maintenance, and lifetime performance.

 

[DiyNutJob]

I wouldn’t have these doors in my house if they were free. Our standards clearly differ.

You paid and you have them in your house. Until they are taken away, you are stuck with them.

I am very interested to hear about your experience in dealing with a mum and son team. But, don't count your eggs until they are hatched. I have my paper note pad ready to take down all the clever techniques used.

 

[freddiemercurystwin]

Your standards must be very low indeed!

Indeed his standards are very low!