Hi.
I recently employed a TrustATrader company to re roof my single storey detached outhouse after encountering water leaking through the soffits.
They took off the tiles and then changed the ripped felt and rotted battens for new ones and then put the old tiles back on. They had to buy some replacement tiles where the old ones were cracked. After I paid and they left I climbed up onto the roof to cut back the ivy and I noticed something didn’t look right.
In a certain area 4 rows up from the front edge the tiles were not interlocked properly leaving gaps under the tiles.
On closer inspection it looks like a single tile in the middle of the front row has been cut down by 2 inches to get it to fit and then this has caused the rows above to all be out of sync and not interlock properly.
It’s almost as if two people have both tiled the first row from the opposite outside edges and tried to meet in the middle and failed and so had to cut a tile down to fit.
I contacted the company and these were the responses:
1. “A tile has popped out, has anyone been walking on the roof? Don’t worry we will pop it back in tomorrow”
Then:
2. “Don’t worry there are two layers of felt under the tiles so there won’t be any leaks as the felt will stop it even if they don’t interlock properly”
3. “The underlying structure of the roof is a bit uneven so we had to cut a tile down in width in the first row to get things to fit”.
I really think the first three rows of tiles all need to be lifted and re-tiled from the middle out to the edge and interlocking everything properly as they do it.
But I keep getting the excuses above.
Am I right to be putting my foot down and insisting they fix it before starting any other work around my property?
I recently employed a TrustATrader company to re roof my single storey detached outhouse after encountering water leaking through the soffits.
They took off the tiles and then changed the ripped felt and rotted battens for new ones and then put the old tiles back on. They had to buy some replacement tiles where the old ones were cracked. After I paid and they left I climbed up onto the roof to cut back the ivy and I noticed something didn’t look right.
In a certain area 4 rows up from the front edge the tiles were not interlocked properly leaving gaps under the tiles.
On closer inspection it looks like a single tile in the middle of the front row has been cut down by 2 inches to get it to fit and then this has caused the rows above to all be out of sync and not interlock properly.
It’s almost as if two people have both tiled the first row from the opposite outside edges and tried to meet in the middle and failed and so had to cut a tile down to fit.
I contacted the company and these were the responses:
1. “A tile has popped out, has anyone been walking on the roof? Don’t worry we will pop it back in tomorrow”
Then:
2. “Don’t worry there are two layers of felt under the tiles so there won’t be any leaks as the felt will stop it even if they don’t interlock properly”
3. “The underlying structure of the roof is a bit uneven so we had to cut a tile down in width in the first row to get things to fit”.
I really think the first three rows of tiles all need to be lifted and re-tiled from the middle out to the edge and interlocking everything properly as they do it.
But I keep getting the excuses above.
Am I right to be putting my foot down and insisting they fix it before starting any other work around my property?
