Problem with etching to glass ware

[Smk80]

Hi there - I'm looking for any advice on how to stop/limit etching to glassware caused by the dishwasher. The model is a Smeg fully integrated so not a cheap brand! We have tried increasing/decreasing the flow of rinse aid as recommended by the supplier, and we have tried altering the 'hardness' setting on the machine but nothing seems to be working. We do live in a hard water area (Surrey) but the odd thing is our friends just down the road don't have the same issue and they have had both a cheap and mid-range dishwasher so I am not convinced it's the machine that is faulty - but I could be wrong!

Any advice/tips appreciated

See duplicate thread https://www.diynot.com/diy/threads/dishwasher-causing-cloudy-misty-glassware.599822/

 

[robinbanks]

Can you show a picture of what you're referring to as etching?

 

[Smk80]

Hi there it's when the glasses become cloudy, like a misty film over them that can't be rinsed off. Even happens to 'dishwasher' safe glassware. Everything else is fine, cutlery nice and shiny, pans cleaned well and no cloudy residue around the machine.

 

[robinbanks]

Does it go away if you soak them in something acidic?

 

[Smk80]

Slightly - tried rubbing lemon juice and then wiping and also soaking in white vinegar (as recommended on a website) but only slightly helped remove some of the mist. It would appear some glasses have a permanent etching/scratched appearance - the older glassware that has gone through more cycles