Pyronix upgrade from Home Control + to Home Control 2.0

[Tony_F]

Hi

I received an email stating I will need to upgrade to Home Control 2.0. After installing the new app on my phone, I entered my home alarm credentials but at the login screen it states...

Access denied. Before you can access this app, it needs to be authorised on the pyronixcloud. Please contact your system administrator.

As I installed the alarm myself and the Pyronix website suggests you can only call if you are an official installer, does anyone know how to resolve this?

Thanks
T

 

[Handymanjo]

Can you log into the Pyronix cloud via your account ?

 

[Tony_F]

Yes I can and I can now see what I have to do

Many thanks for pointing me in the right direction.