On the Galaxy, when you enter engineering mode - eng code and 'ent' all tampers are then ignored. So this allows you to trigger tampers without causing or logging any alerts. After fixing any issues, you exit eng mode - eng code and 'esc' and the tampers are checked, and if clear the system will go back into normal mode.
The keypad is actually on a push fit connector, so you can actually change without powering down. They are really quite tight to separate though!
>> Also, perhaps an incorrectly configured off-wall tamper is what's causing the problem. I could check that first.
Yes, you can generally test for this by seeing if you can trigger a tamper by gently twisting the keypad while in normal mode. Many installers do not implement the off-wall tamper correctly, so it's likely that you'll see that no rawl plug and screw has been fitted and if the wall is slightly uneven, or the backplate twisted with the wall-screws being screwed too tightly, then that can be enough to cause an intermittent tamper issue. Many engineers also (incorrectly) opt for adding an electrical tape shim to reduce the clearance between the switch and backplate. Although this works, it isn't the correct solution to the problem.
