Texecom Connect Smartcom problem

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mseymour

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Hi,

I've been having lots of problems setting up my Texecom Connect Smartcom. Some of them were caused by a problematic Vodafone router... but not I'm having a problem getting the app code.

I was able to get past "no carrier" messages using this help sheet:

https://www.texe.com/uk/uploads/V5_Compatability.pdf

When I choose "Enable Texecom Connect App" it seems to make a connection but I get this app message:

Texecom Connect App Code: SERIAL.

When I try to use this in my apps I'm told that I should be using a 6 digit code so the app isn't generating the right code for me.

Can anyone help me to resolve the issue?

Thanks!

Matthew
 
Sure, it attached now
 

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Looks ok ...just had a thought you may have plugged one of the plugs onto the eng keypad port ....I’ve seen this before ...
 
Glad I'm getting that right. Can you give me any help on why I'm getting SERIAL as the app code and not a 6 digit numerical code?
 
Guessed it could happen on a older flashed panel , but wouldn’t have expected it on a new version 5 ...
 
especially if you see the thread updated by Texecom suggesting they have addressed the issue by checking the serial number is present in the newer panels.
 
Thanks a lot for these helpful replies. Following a conversation and screen share with Texecom support where they applied the alarm panel serial number I've been able to get the Smartcom to link to their servers and it is now generating an app code.

However, when I put the code into the app on my android phone I get the error: "There is no response from the server".

Any ideas why I might be getting that? I'm using the master user ID code and generating the code from the master user account (not engineer).

Thanks,

Matthew
 
if the code is older than 60 minutes you will need to generate a new code.

I would check that you have a good internet connection on your phone in the first instance.

I always do the app code from the engineer but that I believe should not affect anything.

come out of the app completely and go back in, generate the code and take it from there.
 
Thanks for this.

I've tried:

1) Generating the code and using it straight away. I've tried getting it from the engineer and master user accounts.
2) Using the texecom connect app on multiple android and ios devices.
3) All the devices have a perfect connection. I've tried both wifi and mobile data.
4) I've come and in and out of the apps and even reinstalled them.
5) I tried 4-5 times from 9am to 10pm.

I'm always getting the same error message and result: "An error occurred when connecting to the server, Please try again." (see screenshot).

All I can think of is there is a server outage, but I'm able to generate a code whenever I need to from the panel so that doesn't make sense.

Any other thoughts?

Matthew
 

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give me a call if your free now, I'll take a look if you wish.

I have pm'd you
 
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