Texecom elite 48 smartcom
- Thread starter whyme!
- Start date
Depends on how it’s registered.
1. The smart will need to plugged in to or connected to the new owners Wi-Fi.
Unless 4G then there’s the subscription to sort out.
2. If the smart com is registered via an installer the new owners should make the changes in the cloud.
If you have registered it, it’s a little more complicated.
In that you can deregister it from your login, change your loving for their login.
Or you you manage it for them and put in there email addresses as users and delete the other users
Or you can delete the site off and get them to sort it out with an installer or by themselves.
Given that the cloud login asks for company number and vat number they may find this difficult.
Although the sole trader that contacted me yesterday confirmed you can put something in those boxes to proceed.
It can get messy.
1. The smart will need to plugged in to or connected to the new owners Wi-Fi.
Unless 4G then there’s the subscription to sort out.
2. If the smart com is registered via an installer the new owners should make the changes in the cloud.
If you have registered it, it’s a little more complicated.
In that you can deregister it from your login, change your loving for their login.
Or you you manage it for them and put in there email addresses as users and delete the other users
Or you can delete the site off and get them to sort it out with an installer or by themselves.
Given that the cloud login asks for company number and vat number they may find this difficult.
Although the sole trader that contacted me yesterday confirmed you can put something in those boxes to proceed.
It can get messy.
I assume the alarm I can just hand over my code and engineer code then new owner can get changed, but with the app can I just disconnect the smartcom from the system, then if new owner wants it they can set it up?
unfortunately not that simple.
The way it works now, is the panel is assigned to a cloud account.
The new owner of the house cant setup the app as they need access to that cloud account.
If you remove the panel from the cloud account, the new owner will then have to create a cloud account and then set it up or get an installer to do so.
If the panel is still assigned to a cloud account, the new owner may struggle to get it released.
The way it works now, is the panel is assigned to a cloud account.
The new owner of the house cant setup the app as they need access to that cloud account.
If you remove the panel from the cloud account, the new owner will then have to create a cloud account and then set it up or get an installer to do so.
If the panel is still assigned to a cloud account, the new owner may struggle to get it released.
If the panel was upgraded from V1 to V2 then there may not be a cloud account assigned to that panel that requires it releasing first (delete site in the cloud for that panel), like I say gets a little messy depending on what was done when.
The smart com is not assigned to the cloud account the panel is.
The smart com is not assigned to the cloud account the panel is.
how was it setup?
Set it up myself when installed, I added a smartcom and just followed the video to do it
Okay with that panel version number and smart com version it isn't on the cloud and guessing you are on version 1 of the app, which is no longer available?
clicked on the image I can see your on version 2 of the app
contact Texecom and get them to advise on best way forward.
I cant see if its assigned to an account or not (I suspect not), unless I try and add it to my account.
There has been lots of changes recently and not 100% confident on a definitive answer as i dont know enough on your system and it would take time to establish where things are at.
I would recommend getting panel firmware and smartcom firmware up to date, panel firmware would have to be done manually.
If your able to generate an app code Then someone can check easily and advise on best way forward.
I cant see if its assigned to an account or not (I suspect not), unless I try and add it to my account.
There has been lots of changes recently and not 100% confident on a definitive answer as i dont know enough on your system and it would take time to establish where things are at.
I would recommend getting panel firmware and smartcom firmware up to date, panel firmware would have to be done manually.
If your able to generate an app code Then someone can check easily and advise on best way forward.