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I have a Texecom Premier Elite and SmartCom alarm system. I keep getting issues with access via the app failing, and the alarm installers haven't been super helpful, so I thought I'd see if I could get some clues here.
The SmartCom (CEL-0001, Hardware Revision 26 if that helps) is connected to my home network via an ethernet cable and has a fixed IP address reserved. Occasionally, the app will stop working with a "can't connect to panel - check network" type message. When I look at the SmartCom, the cloud and wifi lights are blinking (no other lights on). My (Unifi) router still sees the IP address as connected, and it will respond to a ping, though it shows no traffic to or from the device. Generally this can be rectified though, by unplugging the ethernet cable from my switch for a few seconds, and plugging it back in. First the cloud light goes steady, and then the Wifi one. The app connects again OK, and the router reports constant traffic to/from the device again.
My main question is to see if anyone has any idea why this keeps happening (weeks between occurrences, but still a right pain when it does as it can't be fixed remotely), and how might I make it more reliable? A side question, is why does the device seem to be indicating connectivity via the Wi-Fi LED, when there appears to be a LAN light which is permanently off? I asked the alarm guy this and he said firmware updates would have changed the use of the LEDs, which seems unlikely when the markings indicate such specific meanings.
The unit was originally connected to my WiFi, but I asked the installers to use a LAN connection instead. It originally had an issue which seemed to relate to it having wifi and LAN connections which were resolved by me blocking the WIFI IP in the router. Since then, I believe the unit has been reset so it no longer even knows the wifi connection details - I mention it in case it could be relevant though.
The SmartCom (CEL-0001, Hardware Revision 26 if that helps) is connected to my home network via an ethernet cable and has a fixed IP address reserved. Occasionally, the app will stop working with a "can't connect to panel - check network" type message. When I look at the SmartCom, the cloud and wifi lights are blinking (no other lights on). My (Unifi) router still sees the IP address as connected, and it will respond to a ping, though it shows no traffic to or from the device. Generally this can be rectified though, by unplugging the ethernet cable from my switch for a few seconds, and plugging it back in. First the cloud light goes steady, and then the Wifi one. The app connects again OK, and the router reports constant traffic to/from the device again.
My main question is to see if anyone has any idea why this keeps happening (weeks between occurrences, but still a right pain when it does as it can't be fixed remotely), and how might I make it more reliable? A side question, is why does the device seem to be indicating connectivity via the Wi-Fi LED, when there appears to be a LAN light which is permanently off? I asked the alarm guy this and he said firmware updates would have changed the use of the LEDs, which seems unlikely when the markings indicate such specific meanings.
The unit was originally connected to my WiFi, but I asked the installers to use a LAN connection instead. It originally had an issue which seemed to relate to it having wifi and LAN connections which were resolved by me blocking the WIFI IP in the router. Since then, I believe the unit has been reset so it no longer even knows the wifi connection details - I mention it in case it could be relevant though.
