Veritas 8 chimes issue

Chuckles1066

Chuckles1066

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Had a Veritas 8 installed in Feb 2023 and had zone 5 (garage) set to "chime" whenever the door was opened (it does this when the alarm isn't set which is great).

A year to the day after the installation, I opened the house front door and got a two tone chime (the same as we get for the garage door).

Looked in the manual, entered our code followed by the chime button and all 8 zone lights were illuminated (almost as if it had forgotten its programming after exactly a year).

So I followed the instructions to just have zone 5 chime and that's worked - until today.

Now it's started chiming again and I can't get it to stop. I enter our code, press the chime key, make sure only zone 5 is illuminated and then PROG.

But it doesn't seem to stick, I open the front door and it chimes.......I enter our code, press the chime key and all 8 zones are again illuminated.

I even tried turning chimes off which works......until the next time we set the alarm at which point it reverts to chiming whichever zone is opened.

Is this an engineer job or is there something else I could try?

The chiming whenever our garage door is opened is great and I'd like to keep it but if I have to disable chimes completely then I will.

Thank you for reading and for any thoughts.
 
So this morning the alarm went into limp mode - couldn't set it, couldn't unset it. Box basically just a plastic object on the wall.

Phoned them up, the guy came back today, said it's now a legal requirement for all modern alarms to go into "service mode".

We paid him £55 to put our alarm back to how it was before the problems arose.

I'm guessing I've had my pants pulled down?

Is this industry regulated?
 
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