Water getting in window track, please help

[Adamrr]

Hi, please can I get some help. I’ve had new windows fitted but water is getting in the second track as in the picture I’ve attached. Should water be getting in this track, I know it’s ok for water to get in the track with the weep holes but the second track does not have weep holes and is holding water when it rains, the water is overflowing in there and leaking inside.
Should there be weep holes in the second track?
And how would water be getting in there in the first place?

 

[footprints]

Why not call the installer?

 

[Adamrr]

He’s been out 4 times and tried fixing the issue. He’s already siliconed on the exterior where the glass touches the frame (not sure if this is normal to do), siliconed underneath the glass unit by taking out the interior beading (see picture). I would like some help to know if the product is defective and whether water should be filling in the second track so next time he comes round I can try to see if he can replace them one and for all.

 

[footprints]

Worth checking the top outside, water can get into the frame and leak out anywhere

 

[diy_fun_uk]

If he's been out 4 times ...

Put some more pics up showing outside and from a bit further back to show whole window plus some closer up shots of the top, each side and bottom.

That'll give folk a bit more to go on.

 

[ronniecabers]

Eek, it's duraflex, unfortunately the worst profile out there ( thankfully no longer made ). Is the window installed upright? No idea how the water is getting there and sitting there on such a new window...
It is possible that with recent strong winds and heavy rains that it has been blown back in up the drainage