Water pipe burst

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Hi I've just had a carpet fitter in and they've burst a pipe. They've said the pipes were too close to the surface and it is against building regs.
I was wondering if someone could confirm the depth they need to be by building regs and when this came into affect.
Thanks in advance.
 
50mm I think. Are they trying to suggest since it's against building regs they are clear of all responsibilty?

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