Web app not refreshing. Where's the bug?

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I'm using a stock screening app and its windows don't always self- refresh as they should.
Firefox and chrome both do it, but "it's only you, sir" is all I get from the people..
I don't believe it.

You can show 16 windows at once, as a matrix of subwindows.
You click Expand on one, and the one you click is maximised to most of the screen, on a tab.
I get a new tab, but its window is blank, with a circling "wait" icon.
That stays forever. Even if I click the tab.

If I click a different tab and then back to the one I want, immediately the wanted tab is full with the chart I wanted.
It's like the newly maximised subwindow needs an extra refresh. But it doesn't always come up empty.

Where could that bug be?? Could it be something in the browser? (Though I think it's the same on a couple)
 
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