Well he hasnt a clue, you remove the cover of the fire and run the fire for 5-10 mins, the insert the smoke match in a part of the fire designed specifically for this, you do not use anything near the radiants , and never a smoke pellet, you have an idiot that hasnt a clue what he is doingI'm sorry if I am useless at explaining. The engineer last week just lit a smoke pellet and held this using a pair of grippers in front of the radiants. Fire was on. The smoke billowed into the room. He didn't put a smoke match up the smoke