broadband issue

[Belle427]

Also when you say it has "dropped" does this mean total loss of bb service or has the speed dropped

total loss

 

[JOHNBOY42]

Going back to my earlier posting has he changed his sp to the sky package?

 

[Belle427]

i believe he was originally with bt but changed over to sky about 6 months ago

 

[JOHNBOY42]

I would certainley give sky a call,it could be due to a number of factors,has he had a recent upgrade to say 4 meg and the line stability can only support 1-2 meg? .....did he get a new router hub off the sky engineer? some hubs /routers are designated to a certain telephone number and if its new it may need configuring....give the helpdesk a call.......