Isn't the 30Si a system boiler?
Perhaps you could start again and describe the problem in more detail.
1. How many copper pipes come out of the (bottom of the) boiler? A photo or two maybe?
2. Do you have a timer for HW and CH?
3. Do you have a hot water cylinder?
4. What actions do you take when there is no hot water, and do the actions you take restore hot water flow almost immediately?
5. When it does run, does it continue to run/fire the whole time you are drawing hot water?