Thanks. It’s v difficult to pinpoint, locate the exact model from the links, or generally on Google. It looks more like the Magnet one earlier in the thread. (I confirmed that in my response)
One of our problems has been the complete lack of empathy/support from Magnet. The kitchen is only five years old and within guarantee. They’re “looking into it”, but need their HO to determine that it’s some sort of manufacturing defect etc etc.
We would never, ever use Magnet again or recommend them to anyone.