So if someone rude and obnoxious comes in to your house you are always inviting?
Lisa, I was not having a go at you. Lots of people read these posts, and it was meant to be a more general reply. Of course I wouldn't invite one of these in, but there's a difference between that level and disliking someone. It also depends what is disliked about them. I may dislike someone, but I know the job will be first class.
I doubt you have come across many rude tradesmen, just as tradesmen come across few rude customers, (as a proportion of all their customers before we get the horror stories).
...... if someone is rude I will not tolerate it.
A luxury I feel I don't have if I get a rude customer.
It doesn't hurt workmen to be polite,.......
True, but perceptions of exactly what's ok vary. Lets say, tradesman is late. He could have phoned, but my mobile, for example, won't get a signal in some areas I work in, so that may be difficult. By now customer is miffed, could be late in the day so tradesman is tired, day has not gone well, and tradesman is greeted with a frosty grunt. Tradesman interprets this as unwelcoming.
"Sorry I'm late"......
"You could have phoned".......
"Couldn't get a signal"......
"Well my phone works ok".....
Now I know this may not be the way it happened, but a cup of tea or coffee here could make a huge difference. Most customers do their best with a not very wanted situation where they need someone to fix it. Most tradesmen do their best too, it just interaction in todays soap-opera guided society sometimes goes the wrong way.
Sometime it is very difficult as a woman to be in the house with someone she is uncomfortable with..........
This applies to men as well, we're not immune from human reactions.