Been on to the phone to Bennett’s bike insurance today. My old insurance company wanted over £400 to insure my bike this year (just over £100 last year) - no claims or speeding points etc and changing from business use and riding other bikes to just that bike and SD&P only. I photographed and emailed proof of NCD. Had a letter saying they couldn’t read it so sent it again, got another letter saying the same. Photo was clear but when I checked the emails, it was indeed blurry so I scanned them, sent them off again this week as well as posting a hard copy. Today I get another letter - my email not readable! Phoned them up and spoke to a young Asian girl. She said she could tell I was getting frustrated so against company policy, she gave me her personal email and I forwarded the scanned email to her. She waited until she reviewed it and said she would get on to the relevant person and give me a courtesy call back. She did this within 10 minutes and told me it was all sorted and asked me to destroy her email address as she wasn’t supposed to give it out. I thanked her profusely and said what a cracking employee she was. What service! Why can’t all companies give this sort of service - it was sorted in no time at all?
