texecom

Hi There, I have an old style USB-COM interface cable (see attached pic) that i am currently using with Wintex on my premier elite 48. As am now looking to upgrade the firmware as its still on v3.02 Can i use the existing cable or do i need to invest in the newer JAC-0001 cable. Also when...

Hi everyone, hope you can help. I have the above panel installed and working well with the Smartcom facility installed. In the event of a full alarm triggering the panel in built sounder only blasts at half volume for 30 seconds and I don’t get an alert on my phone. After the 30 seconds it...

Hi I’ve got a premier elite 24 and have run out of space on my 8 way expander. I’ve purchased a 32 way expander and would like to add further wireless sensors. Is there Any way to add this in addition to the current expander to save having to reprogram it completely (including the 2 high level...

Evening all, I've recently bought a property which has a Texecom Premier 24 and PSU200XP system installed in the house and extension respectively. I've checked the system and it seems in good condition however I noticed the 12V Network + terminal on the PSU200XP was connected to the panel 12V...

I have a Texecom Elite 64 alarm system. I would like the alarm to sound when the door contact is open but reset as soon as door is closed this would need to be 24 hours. What attributes would I set for this?

I have 3 different Premier Elite 64 systems installed. I added a smartcom connected via cat5 to all of them. Everything was working fine, Wintex and Texecom app, but recently when I try to login via wintex using "connect via smartcom", it asks for my 6 -digit texecom connect app code which i...

I am after some advice. I installed my current premier elite system in 2016 and used a comwifi module to enable me to use Wintex and the ios app. I would like to upgrade the Elite 48 panel from firmware 2.11 to the latest v5. I will also replace the comwifi with a smartcom. So I have a few...

Hi, I've installed a Premier Elite 24 with smartcom LAN/wifi. Everything has been working ok but recently when I try to login via wintex using "connect via smartcom", it asks for my 6 -digit texecom connect app code. I've generated the code on the panel and entered it, but then I get error...

Hi, I’ve added several pirs to my alarm. They all trigger the alarm when in part arm or full armed mode. however the latest I have added only sets the alarm off when on full arm. the zones on the keypad for the working and non working pirs are identical. Could anyone point me where to make...

I have a Premier Elite 64 running on V5.00.03 LS1 Firmware and I'm trying to update it to the latest v5.06.00 LS1. I have access to an Engineers/Installer's Texecom Cloud account, and via that when I goto Site Overview and choose Panel -> Upgrade Firmware, choose the new firmware and go to...

Hello, I use the Texecom Connect V2 app on iOS and for some reason the app randomly closes itself and seemed to log me out. Normally I just log in via Face ID, but now the app is asking for my email address and password. The app isn’t recognising my email address for some reason, and if I click...

Hi Been pulling my hairs out over this. Got a new self install system (elite 64w with smartcom, 1 wired keypad and 1 wireless keypad) and everything is almost working perfectly, exepct for one thing - I cannot disarm from either keypad (wired or wireless). I am however able to disarm by keying...

Hi, I recently had an alarm installed by an alarm engineer. I won't go into too much detail as I don't like to bad name people, but basically he set it up entirely wrong, all the part sets were wrong, would set for one thing thinking we could walk around and it would go off... The annoying...

Finally got round to trying to wire up a new Texecom Premier Elite 64-W with dual elite sounders for the front and back of the house. wired it all up, switched it on and only got the alarm out of one of the two alarms. I’d wired up everything into the same ports with the same colours, with the...

My wifi provider was changed, so I am trying to connect my Smartcom to the new Wifi Connection so that I can reconnect my app. However, I am getting a “no internet connection” message (as seen on the screenshot below) when I’m trying to connect to Smartcom. I am unable to connect to the...

Hi all I bought a Texecom Premier Elite 64-W system to install myself and specifically chose Texecom for their SmartCom and app functionality. It appears V1 of the Texecom Connect app is being retired and possibly already disabled for new registrations, as I receive an "Access to this system...

Hi Whilst our alarm was in engineering mode my daughter was fiddling with the keypad and now the keypad is no longer connected wirelessly to the panel. It works if I plug it in directly. Can anyone advise on how I can reconnect it to the ricochet network. I have tried plugging it into the...

Hello all, I've currently got a Texecom Premier Elite 48, I've just added a CCB-0001 with 16 ohm speaker to the network. The speaker worked for a few weeks but doesn't work at all now (chime, fire or alarm), other speakers on the system all work fine. I've replaced the speaker and there's still...

I have suddenly started getting a tamper issue with my Premier Elite Micro Shock Wireless sensor. I have checked the device and the cover is on fine however it will randomly trigger the sensor alarm. Does anyone know why this might be? Resetting the tamper fault will fix it for a couple of...

For the last 3 mornings whilst we are up and around one of my 2 wireless bell boxes has sounded and I'm unable to turn it off. Nothing comes up in the panel (prem elite 24) nothing in the event log. Checked ricochet diagnosis and box has signal (41 just now) and in contact within last 1 minute...